Modern Office Systems, Inc. was established in 1986, when owner and president Luis Augusto Vargas, committed himself to supplying fine quality office furniture throughout Puerto Rico, the Caribbean, Virgin Islands and the Bahamas. As only office furniture company in Puerto Rico with offices in two of the island's major cities: San Juan and Mayagüez, we are equipped to serve companies with management, sales and manufacturing facilities in different locations throughout the islands. With fifteen years in this market, our business focuses on providing services to private industry, including pharmaceutical, banking, telecommunication, computer software, etc., as well as the institutional and government markets.
Our aggressive team of over fifty employees, consisting of architects, sales reps, ergonomists, accountants, traffic coordinators, customer service reps, marketing analysts, purchasing coordinators and installers, has enabled Modern Office Systems, Inc. to grow rapidly. We have project managers that give personalized service throughout the project, and audits the project and customer satisfaction results after completion. Every project is given special attention, ensuring all installations and services provided are appropriate and in accordance with our customers needs. We attempt to educate our customers on our furniture and how the proper furniture selections can positively affect the way they do business.
Our organizations source of competitive advantage is our Quality Policy:
We are dedicated to the process of continuous improvement, constantly striving to discover and eliminate every source of error and maintain an attitude of always going the extra mile to determine and exceed our customers needs.
In order to provide excellent space planning for your office environment, our designers are equipped with the latest advancements in computer technology and software. Design services are provided free of charge to clients purchasing furniture and modular office systems.
Most furniture orders are scheduled with standard lead-time, which varies for each product line. Our Customer Service Department is available for customers to seek access to project status and delivery information and report issues at any time. Given such information the customer can coordinate with our Traffic Department in order to schedule their service according to their convenience. Our commitment to respond quickly to our customers' product needs has led us to develop programs like the "Rapid Response Program", which provides small quantities of selected essential items quickly. Orders are shipped by common carriers and delivered within five working days after the order is placed. The "Response Plus Program", an alternate shipping program with delivery in half the standard lead-time.
Our company warrants products to be free from defects in material and workmanship. All furniture is carefully inspected prior to shipment. But, if for some reason a product arrives damaged, the immediate action is taken to correct the situation to the customer's satisfaction.
We feel that service is the key to good business and strive to provide quality services to our customers that exceed their expectations. Through customer service, we look to establish a strong relationship with each of our customers, increasing their confidence in our abilities and so they continue to rely on MOS to provide services that meet their needs.
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Modern Office Systems, Inc.® 2002